Expect big things from Vodacom in 2020

Expect big things from Vodacom in 2020

By Jamie McKane 27 December 2019

Vodacom has had a great 2019, cementing its position as the biggest mobile operator in the country.

Vodacom shows no signs of slowing down next year, as it plans to launch a number of new initiatives and expand its existing offerings.

Speaking to MyBroadband about its vision for 2020, Vodacom said that South Africans should watch out for big new developments.

“There are a lot of exciting developments planned for the new year, which will continue to improve customer experience on the Vodacom network – stay tuned!” Vodacom said.

These include developments of financial services and Vodacom’s OTT services.

Vodacom said that it expects big things to come from its financial services division, especially on the back of its partnership with Mastercard earlier this year.

“There is certainly a lot more to come from Vodacom Financial Services,” Vodacom told MyBroadband.

“Earlier this year, together with Mastercard, we launched the VodaPay Masterpass – which enables Vodacom customers to load bank card details into a digital wallet that can be downloaded as an app on a smartphone.”

The network noted that smartphones were being used for financial transactions more frequently in South Africa, and it would evolve its platform to accommodate this.

“As digital wallets gain popularity, we realise the need to offer our customers solutions that will enable them to adapt to the future of commerce,” Vodacom said.

“With so many of our customers now using smartphones, it makes sense to make it easier for them to pay for airtime and data, and conduct a wide range of payments at their favourite merchants, all from a single app – and we will be adding even more features to the platform in the new year.”

Vodacom did not expand too much on its plans for its video, music, and gaming OTT platforms, but it did say it expects massive growth from the services.

“Our video, gaming, and music offerings will evolve and grow exponentially while we are also expecting exciting things from our IoT.nxt acquisition in the year ahead,” Vodacom said.

Experienced IoT strategist joins IoT.nxt

Experienced IoT strategist joins IoT.nxt


Centurion, South Africa. 09 December 2019 As its global expansion accelerates, innovators in IoT technology IoT.nxt appointed experienced strategist Shane Cooper as Chief of Operations this month. Cooper joins IoT.nxt from the Vodacom Group, where he served as Managing Executive of Strategy.

“Shane has a deep understanding of the possibilities of IoT technology and strategy for enterprise and his insight and vision will help us drive our entry into new markets and territories. He has had a close relationship with the IoT.nxt team and was central to discussions that led to Vodacom’s acquisition of a majority stake in IoT.nxt earlier this year,” says IoT.nxt CEO, Nico Steyn.

According to Cooper, who first encountered IoT.nxt shortly after the company was founded in early 2016, it was IoT.nxt’s focus on innovative edge technology that attracted his attention. “This set the company apart from what many others in the fast-growing IoT industry were developing at the time. It was revolutionary, as everyone else was talking about the cloud,” Cooper says.

“IoT.nxt has great potential to expand its operations and become a leading global IoT company, proven by Vodacom and Vodafone’s interest. Beyond that, IoT.nxt has also registered the attention of the likes of consulting giant Gartner and leading tech companies like Dell, Microsoft, Fujitsu and ADTRAN.

“This is further validation that we are heading in the right direction, but also brings with it the pressure to constantly remain ahead of technological developments. And thanks to the Vodacom shareholding we now have the funding and support to accelerate the building of a global company,” notes Cooper.

As Chief of Operations, Cooper will drive the company’s global expansion by being alert of and mitigating growing pains that start-ups typically encounter in the journey to become truly international organisations.

At Vodacom Cooper was responsible for strategy for the Group, which included all operations across the Group in all territories in which it operates. His key focus was to devise strategy that positions the company for the future, as the core telecommunications offerings matured, and new opportunities and expanded services were prioritised. The digitalisation of business and guiding enterprises on that journey was a critical focus.

Cooper holds a MBA from Heriot-Watt University, a B.Com Accounting from the University of Port Elizabeth and completed a B.Com Honours (Accounting) degree at the University of KwaZulu-Natal.


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