Automotive Use Case
Business unit: Service Centre Tracking
Problem: The dealerships makes use of several sub-systems for tasks such as ordering parts and customer management. However, neither gave insight into the management of the service centre section of the business.
IoT.nxt solution: We installed a virtual RaptorTM gateway to communicate with multiple protocols that were being transmitted by the different applications and equipment. We also used power BI to gather analytics and analyse information. This gave insight into individual vehicle statistics to determine how long each service would take.
The result: Being able to establish all the points of the business that were causing the drastic time wastage – most notably the was bay areas – meant that the company could make improvements to their system. This improved the customer experience significantly, with customers enjoying being greeted by their first name upon arrival, rather than just a number. This, naturally, positively impacted sales at the dealership.
Implementation time: 8 weeks
Disruption to productivity: Installation disrupted each service bad for only 20 minutes, with regular operations continuing immediately afterwards.
Summary: Gaining visibility and insight into the overall operations of the company highlighted all unestablished inefficiencies. This meant the company was able to make all appropriate adjustments to their operations to reduce service time. In addition, staff performance monitoring meant that the client experience improved significantly. The bottom line was, therefore, improved with 3 or more extra cars being serviced daily. Therefore, the number of services done per day increased while time wastage and customer dissatisfaction decreased significantly. These are all factors that have a positive impact on the bottom line of any automotive company.