Job opening:


Department: Marketing

Location: Centurion, Pretoria

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Job Title / Reporting to:

Learning & Development Specialist reporting to the Head of Human Resources located in Centurion, Pretoria

Job Purpose:

A Learning & Development Specialist will play a key role in identifying, facilitating, and managing training as per the business requirements as well as supporting and tracking the various training and learning interventions. This is to ensure a smooth implementation of various skills development activities aligned to the company’s talent, skills, and transformation strategy. The incumbent will be responsible for the end-to-end process of learning management, including defining, designing, delivering, driving, deploying, and documenting learning interventions in partnership with line and aligned to business and talent requirements in a business unit. The Learning and Development specialist will provide operational support by fostering a high-performance culture within the organization and to ensure that all employees embrace the principles of learning and talent management. It is key for the incumbent to provide excellent service and employee experience for our employees.

Key Result Areas: (Major Accountabilities)

  • Consults with relevant stakeholders to understand business requirements.
  • Identify collaboration opportunities, value add and expected behaviours, performance drivers and results.
  • Contract with business on proposed solution and define accountabilities.
  • Engage with the relevant stakeholders to ensure context support and desired behavioural change.
  • Analyse, record, and measure impact based on defined outcomes and success criteria post the learning intervention.
  • Reinforce learning experience with a focus on business and assist employee and line manager with alignment to relevant people practices.
  • Specify program outcomes (including expected results and application for performance improvement), conduct research, define learning experience including workplace application, draft curriculum and course design and create learning content, calculate cost, allocate resources, develop marketing and communication plans.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
  • Ensuring the end-to-end management and delivery of all SETA programmes; BBBEE scorecard improvements; programme completion and absorption; and detailed tracking of all SETA activities to best meet reporting requirements
  • Facilitate, assess and project manage various skills development programmes
  • Ensure adherence to all ETQA process criteria and requirements
  • Involvement in BBBEE reports and audits
  • Comply with governance in terms of legislative and audit requirements.
  • Liaising with SETA to ensure projects run effectively
  • Identify and manage potential risk related to all skills development activities
  • Continuous focus on identifying opportunities for improvement in skills development processes

Knowledge, Skills, Experience


  • Knowledge of the skills development act and other related legislation
  • Organisational effectiveness analysis techniques.
  • Effective project management, processes and timelines and the ability to work on multiple projects simultaneously
  • Passionate about the user experience/customer service
  • Understanding of related policies and legislation
  • Resilient in the face of obstacles
  • Ability to work in fast paced environments


  • Planning and Organising Skills
  • Excellent interpersonal and communication skills
  • Continuous improvement performance mindset
  • Strategic sighted.
  • Report Writing skills.
  • Data and trend analysis.
  • Facilitation skills.
  • Negotiation skills.
  • Research and benchmarking
  • Strategic planning.

Professional Experience:

  • 5+ years functional experience in Skills Development across the board (essential)
  • Solid experience in Learning Delivery and Assessment
  • 5+ years’ experience in learning and development role.
  • 3+ years of relevant experience in an SDF/ facilitation role.
  • 5+ years in human resources/ people management environment.

Educational Background:

  • Minimum of a bachelor’s degree (Industrial Psychology, Business Management or similar).
  • Preferred Post graduate qualification.
  • Registration as SDF and/or Assessor (essential)

Competencies :

Change Management:
  • Develops workable implementation plans.
  • Communicates changes effectively.
  • Builds commitment and overcomes resistance.
  • Prepares and supports those affected by change.
  • Monitors transition and evaluate results.
  • Exhibits confidence in self and others.
  • Inspires respect and trust.
  • Accepts feedback from others.
  • Gives appropriate recognition to others.
  • Displays willingness to make decisions.
  • Exhibits sound and accurate judgment.
  • Supports and explains reasoning for decisions.
  • Includes appropriate people in decision-making process.
  • Makes timely decisions.
  • Sets and achieves challenging goals.
  • Demonstrates persistence and overcomes obstacles.
  • Measures self against standard of excellence.
  • Takes calculated risks to accomplish goals.

Values and Behaviours:

  • We are honest and respect each other.
  • We challenge issues but honour commitments.
  • We believe that innovation is a way of life.
  • We have a passion to win; a freedom to fail; but only once for the same reason.
  • We take responsibility for our actions; we are accountable for achieving results and we take ownership of our mistakes.
  • We do the right thing for the right reason.
  • We are part of the solution, not part of the problem.
  • We are fearless with nerves of steel.
  • We believe in teamwork and partnership.
  • We are diverse yet united.
  • We are involved yet independent.
  • We believe in learning and continuous improvement.

Remuneration & Benefits:

  • Annual Salary CTC
  • Wellness Programs
  • Flexible / Remote Working


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