Is the world ready for the next level in connectivity?
The Internet of Things is quickly paving its way to becoming the Internet of Everything. From connected cars and smart cities to wearable devices and smart homes: the IoT revolution is rapidly disrupting how we live and work, how we get value from our belongings and how society functions overall. Let’s talk about how IoT’s ability to create newfound connectivity rings true in the telecommunications sector.
The Internet of Things and Telecommunications
Companies fine-tuning their strategies and data services to remain in sync with the changing behaviour of consumers is nothing new. But what does IoT have to do with it?
The IoT is made up of many layers that make up a connected ecosystem. The connectivity layer, for example, is usually provided by the telecommunications industry. As IoT devices become more readily available and digitalisation roadmaps more prominent, business’ appetite for data has increased dramatically. Now, network providers are pushed to revisit their infrastructure, partnerships and business models to stay ahead of the game as next-gen technology and methodology roll out.
As IoT continues to pervade the enterprise and consumer worlds, the Telecommunications industry stands at the crossroads of new revenue streams and new challenges brought by this connectivity revolution.
Is IoT redefining the way the telecommunications industry functions?
Is IoT redefining the way the telecommunications industry functions? Or is it below the surface, supporting and facilitating change? A million-dollar question, literally.
IoT can be applied to any device that interacts with the external environment. Therefore, the telecommunications industry can benefit significantly by gaining the ability to offer sustainable, safe and efficient services.
By using IoT communication protocols to create a global network, the Internet of Things leverages mobile devices, sensors and connectivity to boost interactions and obtain endpoints between physical and nonphysical objects. Telecommunication companies can work to reduce costs and generate new sources of revenue, and in turn value, by adapting their services to match consumer, industry and societal demands. Essentially, the IoT revolution allows for the telecommunications industry and network providers to create value in new unprecedented ways, converting the industry from revenue generation into value generation.
Impact on consumers
The attitudes and behaviour of consumers are constantly evolving to meet whatever trend is currently making its way through the market. Therefore, service providers need to offer increasingly sophisticated services that match the consumer’s intuitive demands. Currently, there is a very high demand for data and connectivity.
People are looking for fast, efficient and reliable services that offer devices with high connectivity. Therefore, service providers will want to adopt new strategies that tap the power of next-generation mobile and IoT devices.
Connecting the unconnected
IoT can connect almost any device to one main server to make things even more streamlined and comprehensive for the user. This gives Telcos a lot of opportunities to establish themselves in this growing need for services.
Implementing an IoT ecosystem into telecommunications companies would allow them to:
- Put more focus on customer engagement
- Adapt to the market demands
- Collaborate with a partner to build the IoT ecosystem
- Deliver seamless experience over multiple channels
- Implement a new business support system to gain more extensive customer insights and generate new revenue methods
The Internet of Things and telecommunications also allows service providers to provide tailored applications to consumers, generate and support a significant amount of processed data, utilise low bandwidth networks, partner with platform providers, and monetise their data to increase profitability. The connectivity revolution begins with interlacing operational devices with IoT technology for a more extensive and rewarding experience for the user.
Challenges facing the telecommunications industry
Of course, when new opportunities arise, challenges inevitably follow, and the telecommunication industry is certainly not short of adversity. Telecommunication companies are having to localise the purchasing and decision power, both internally and externally, because of the essential agile reconfiguration of the cloud. Plus, with the availability of new technologies, the variety of services from telecom companies are increasing, while profit margins are decreasing and the lines between telecom companies and technology vendors are starting to blur.
Therefore, telcos need to take a fresh look at the level of innovation of service providers and adapt accordingly. They need to create strong cross-functional interfaces and seek tools for maintaining organisational flexibility. However, with an increasing number of subscribers, a variety of new products, and bundled and customised solutions, the operational support services are becoming more and more complex.
This means that the cost of handling these operations require resources and different tools which, in turn, increase the financial overheads. The challenges at play are clearly riddled by a web of intersecting solutions bringing forth their own disadvantages.
So, what’s the solution?
Furthermore, service providers need to make upgrades to their IT and connectivity infrastructure and focus on providing data and voice services that are high quality, reliable and affordable. However, network security is naturally a high priority as there are always new threats emerging, powered by new technologies. To circumvent this, a number of smart operational and technological innovations are required to provide customer satisfied and trust, and high-quality services driven by data.
Opportunities for the Internet of Things and Telecommunications
Unlike your average smartphone, IoT devices exchange tiny bits of data and don’t necessarily need to stay connected to their networks for long periods of time. Therefore, the emergence of IoT presents many interesting opportunities for telecommunications. These opportunities can help to drive the bottom line of a company by introducing more operational efficiency and additional revenue streams.
At the end of the day, a streamlined business will always result in reduced costs, saved time, and better experiences for customers and employees. What more could you want?
The telecommunications industry has access to massive amounts of data. However, it needs research and development to fully understand customer behaviour and build real business value. Driven by innovation and longer-term cost efficiencies, the Internet of Things creates new opportunities, enables new sources of revenue, and helps solve many real-world problems.
IoT allows for telecommunication companies to manage changing network usage patterns efficiently and affordably. Furthermore, IoT technology will allow telecom companies to monitor and plan maintenance more effectively, optimise bandwidth and coverage to boot download times, and improve customer service by reducing dropped calls and service wait times. Ultimately, minimising the revenue lost to service disruption.
Opportunities that await Telecommunications when IoT arrives on the scene.
Telecommunication companies already have a strong foundation, where they can manage and maintain a complex connected environment. Therefore, they can act as connectivity providers and make the necessary infrastructure available for IoT service providers to connect machines and sensors. As Telcos already have the needed experience and capabilities to manage an IoT ecosystem, it will be easier for them to gain the trust of businesses and consumers. With such experience and capabilities, Telcos can easily benefit from the profitable opportunities of providing connectivity for IoT.
With a predicted 50 billion devices to be connected by 2020, only an established telecommunications company will be able to manage such a number of devices over their network. Therefore, the lifecycle management of IoT devices – including connectivity and application, design, manufacturing, integration, deployment and device retirement – is a priority. In this respect, Telcos are able to forge partnerships with other businesses and service providers and blend into the IoT ecosystem as lifecycle management experts for all connected devices.
Data and Analytics
Telecommunication companies have access to all the data that is produced and transferred through connected devices. Therefore, they have the opportunity to focus more on developing their critical data analytics. Ethical use of this data to obtain extensive insights can become a groundbreaking opportunity for Telcos. Introducing a newfound potential in delivery consumer satisfaction and an improved product.
Therefore, the opportunities for telecommunications with IoT in its future are boundless in the fields of customer satisfaction, analysing data, device management, connectivity and beyond.
Better network, platform and solution functionalities
As new IoT devices are being rolled out everywhere we look, mobile networks have to deliver the highest-quality functionalities for the network to connect machine to machine without disruption. For this to become a reality, they would need to have a strong cloud infrastructure that has flexibility, scalability and agility to allow the new application to be deployed.
That’s where IoT comes in. Adopting the Internet of Things cloud technology is fundamental to the mobile operators on the data side. Furthermore, service providers would be able to monetise their data and lift profitability by offering data services that provide full support for new devices.
Essentially, the telecommunication industry needs to assert more resources in order to deliver data-driven results that meet the data demand. This then drives telecommunication companies to partner with platform providers, such as IoT.nxt. This is so they can have access to IoT technology that is tailored to their needs. There is a significant number of use cases for the Internet of Things and telecommunications. Therefore, a one-size-fits-all approach is simply not applicable to such a technologically advanced verticle.
Luckily, at IoT.nxt our approach is completely technology agnostic. We build our product to fit the problem. Plus, as telecommunication companies naturally have significant experience delivering scale connectivity solution, managing the life cycles of millions of devices, and hold a strong position developing and managing analytics at the edge, they are uniquely qualified to facilitate the delivery of IoT solutions.
Partner with platform providers – What’s nxt?
IoT not only requires data to be stored but to be shared, aggregated, managed and processed in an efficient way. Therefore, Telcos have an opportunity to partner with platform providers so they can perform all these tasks as effectively as possible whilst, reducing their operational expenses.
With IoT.nxt, you’ll have access to a platform that is 100% technology agnostic, agile and scalable. IoT.nxt technology allows businesses to create a digital overview of their entire organisation, including both old and new technology, equipment and processes, and draw insight from the data their connected ‘things’ generate.
Our technology allows all systems, processes, machinery and ‘things’ to communicate with each other, and you to have a clear overview of what’s happening in every part of your business, without disrupting business operations.
Once connected, your business moves from smart to intelligent, allowing you to drill down into data by department or process, set thresholds to trigger changes in the machine or operational behaviour and action strategic shifts quickly. Your business becomes agile, efficient and relevant.